At HAPPY SKIN, we strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied for any reason, we offer a straightforward return and refund process.

1. Eligibility for Returns
You can request a return for most products within 2 days of receiving your order, provided that the following conditions are met:

*The product is unused, in its original packaging, and includes all accessories and manuals.

*The return request is made within the specified return period.

2. Non-Returnable Items
Certain items are not eligible for return, including:

*Products that have been opened or used.

*Personalized or customized items.

*Digital downloads of software.

*Items on clearance or final sale.

3. How to Initiate a Return
To initiate a return, please follow these steps:

*Contact our customer service team at support@happyskinbd.com or +880-1811-442244 to request a return authorization.

*Provide your order number, details of the product you wish to return, and the reason for the return.

*Once your return is authorized, you will receive instructions on how to return the item.

4. Return Shipping Costs

*If the return is due to a defect or an error on our part, we will cover the return costs.

*For returns initiated for other reasons, the customer is responsible for return costs.

5. Processing Returns
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

6. Exchanges
If you wish to exchange a product for a different item, please initiate the return process as outlined above, and then place a new order for the desired product.

7. Refund Exceptions

*Late or missing refunds: If you haven’t received your refund after the specified processing time, please check with your bank or credit card company of mfs, as it may take some time for your refund to reflect.

*Sale items: Only regular-priced items are eligible for refunds; sale items are non-refundable.

8. Contact Us
If you have any questions or need assistance with your return, please contact us at:

*Email: support@happyskinbd.com

*Mobile: +880-1811-442244